Cutting basics shapes at modulor
Customers like good service. Working in Berlin we have to remind ourselves this, from time to time. Customers like good service. Its what brings them back again and again, perhaps more than anything else except perhaps competitive pricIng. But if, like us, you offer a special service that has little competition, and that is hard to communicate, then good service is even more important. But a lot of the time, for the very same reason, companies can get away with bad service, simply because they know that the customers have no-where else to go.
One of the most unfortunate things about cnc routing is how complicated it can be to get a simple job done. Its not complicated because those of us running cnc routers are snobs and just don’t like doing simple jobs. Personally, I like cutting circles or other simple shapes for customers: there is so little to go wrong for a change. The problem is more a logistical one. If for example somebody wants us to cut a couple of simple shapes out of mdf, then ideally they should be able to just walk in and order them, just like in mcdonalds. Its not rocket science, and forcing customers to send each request per email (our usual solution) just makes us less approachable. So we have been working on a way to let the customer walk up to a counter, and place an order. The shapes will not be served up as fast as fast food, but hey, its a start.
The company we will be working with is modulor, which is great because their service has always been stellar. They now have a dedicated service for basic shapes, which is actually a part of their Custom cutting service, and so if you need half a circle cut, as a narrow kitchen table, for example, you can go and order it over the counter.